Refund policy
Updated: 30 August 2026. Policy version: two-cycle-v1. New subscription terms apply from 30 August 2026 at 23:57:40 BST. Existing subscriptions retain their original terms.
Our up to 60-day money-back guarantee
One-time purchases have 60 days after delivery to decide. New subscriptions have up to 60 days, with the earlier deadline explained below. If you are not happy with your Oleyra drops for any reason, email us at help@oleyra.com before the applicable claim deadline and we will refund you in full.
This applies whether the bottle is sealed or opened and part used. Self tan is something you have to actually try, so we are not going to ask you to return it untouched.
How to claim
Email help@oleyra.com before the applicable claim deadline and we will send you the return address. Post the bottle back, sealed or part used, and we will refund you in full once it reaches us.
Return postage
You cover the cost of sending your return back to us. We suggest a tracked service, because we can only refund items that arrive. The one exception is anything damaged, defective, or not what you ordered, where we cover the return cost.
Damages and issues
Please check your order when it arrives and contact us straight away at help@oleyra.com if anything is damaged, defective, or not what you ordered, so we can put it right. In those cases we cover the return postage and you are not out of pocket.
Your statutory rights
If you are in the UK, the Consumer Contracts Regulations 2013 give you 14 days from the day you receive your order to cancel for any reason.
If you are in the EU, you have the same 14 day right to cancel.
If you cancel under either right, you pay the cost of returning the goods to us, and we will refund the price you paid plus the basic outbound delivery charge.
These rights sit alongside our money-back guarantee, not instead of it. Nothing in this policy affects your legal rights.
Subscriptions
Subscriptions require two paid deliveries minimum. Skip, pause, product changes and cancellation unlock after the second successful payment. For new subscriptions under policy two-cycle-v1, the voluntary first-order guarantee ends 60 days after delivery of the first order or when payment for the second subscription order succeeds, whichever comes first. A failed payment, pending authorisation, scheduled order or draft order does not end the guarantee. Renewal orders do not start a new trial. We assess eligibility using the time you contacted us; claims submitted before the deadline remain eligible even if we process them after a renewal.
If we approve an eligible first-order trial refund, we release the remaining two-delivery minimum and cancel future subscription payments. Contact us to arrange the refund and cancellation together. You may also ask us before payment two to end your subscription after its minimum term, without waiting for a third charge.
One-time purchases keep their existing guarantee. Orders and subscriptions entered into under earlier terms keep the rights promised at purchase. This cutoff does not restrict statutory cancellation rights or remedies for faulty, damaged, incorrect or misdescribed goods.
Exchanges
The quickest route is to request a refund and place a new order for the one you want.
Non-returnable items
Gift cards.
Refunds
Once your refund is approved we will refund your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we approved your refund, email us at help@oleyra.com.
